Published to Newsletter on Sep 01, 2023
Theresa L. Sherman, EOD Consultant
This month, EOD looks at managing conflict.
One of the best skills you can bring to your workplace is conflict management. According to Stanford professor Jeffrey Pfeffer, an ability to handle difficult stress-filled situations effectively gives you an advantage in the workplace.
But conflict is messy. Afterall, we’ve recently witnessed the drama-filled discourse of two billionaire CEOs who wanted to settle their feud in the octagon. It’s just simply not a good look when conflict escalates to this level. (They aren’t the first CEOs to settle it in the ring.)
Conflict can start with a difference in perspective and lead to all out dispute. In EOD, we refer to this as the Conflict Continuum. Different perspectives lead to innovation and new thinking. Dispute leads to a breakdown in productivity and damage to relationships.
Knowing where the conflict is on this continuum, you will be able to calibrate a response accordingly. Read this Quick Insight to learn more about how you may be mismanaging conflict, and what to do instead. Check out EOD’s offerings for this month to gain valuable skills in managing conflict in your workplace.
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Mandatory Training
December will be upon us before we know it! This is your friendly reminder to complete your mandatory training by Dec. 1. This training is available through Learning Central. For more information and step-by-step instructions for training access visit the website.
