A New Way to Get UNM IT Help is Coming June 16!

Posted By: HR avatar

Published to Newsletter on Jun 12, 2025

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Hello Lobos!

We’re excited to share some great news — after Monday, June 16, the way you request support for IT services at UNM is getting a major upgrade!

We’re moving from our old help.unm system to ServiceNow, a user-friendly platform that will make requesting help from UNM IT faster, smoother, and a whole lot easier.

What’s Changing? 

Beginning June 16, help.unm.edu will automatically redirect you to the new portal. Log in with your UNM NetID email and password and start exploring. Here’s what you can expect:

  • Clean, modern design that’s easier to navigate and use on any device
  • Simplified menus and smarter search to quickly find services, help articles, and forms
  • Real-time updates on your tickets to keep you informed about the status of your requests
  • Access from anywhere with your UNM NetID and password using Single Sign On

Whether you’re ordering a new laptop, reporting a tech issue, or asking for help with a system, the new experience for requesting help from UNM IT is designed with you in mind.

Please note, this update is for main campus UNM IT Customer Support Services only. 

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