Published to Newsletter on Jun 12, 2025
The University of New Mexico is upgrading its voice communication systems to replace the aging phone infrastructure, which will no longer be supported after December 2026. The new phone solution will ensure continuity of phone service, support future growth, and reduce the risk of outages.
During this replacement phase, we will be planning to replace existing services as closely as possible without adding new lines or implementing additional features. For most departments, there will be no charges for migrating to the new platform. If there are any costs associated with the migration, this will be reviewed with the department in advance of the migration.
Due to the short notice from our vendor regarding the phase-out of our current solution, this project is progressing rapidly, making timing critical.
Process
Buildings will be transitioned to the new service on a rolling basis, beginning with central and branch campus buildings. Later stages will migrate the remaining central, branch, and HSC phones. The numbers assigned to phones that are currently in use will not change.
We look forward to working with you on UNM’s new phone system.
For general project information, please visit the Voice System Replacement Project Website or contact the team at voiceproject@unm.edu.
For assistance with UNM IT services, please contact UNM IT Customer Support Services at 505-277-5757. The hours of operation are Monday – Friday, 7:30 a.m. to 5 p.m. For UNM IT-related emergencies after hours or during Holidays, call UNM IT Customer Support Services at 505-277-5757 and follow the instructions to reach our after-hours coordinator.
Due to the healthcare nature of UNM Health Sciences (HSC), there may be variations to services and support for HSC students, faculty, and staff. If you experience any issues regarding HSC technology services, please contact the following: During regular business hours, 8 a.m. -5 p.m., Monday - Friday, contact the Health Sciences IT Service Desk at 505-272-1694. Outside of regular business hours contact the Health IT Service Desk at 505-272-3282 (2-DATA).
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