Published to Newsletter on Jan 23, 2025
This month, EOD focuses on workplace communication. As we prepare for our Performance Evaluation and Planning (PEP) discussions, it is a great time for managers and employees to check in with each other on goals, needs, and expectations. Remember, this should not be the only time you are meeting with your employee. You should be having regular 1:1’s so that the PEP is more of a recap of the year and planning for the coming year.
Performance conversations can cause anxiety or nervousness. If these conversations are from a place of wanting to help the other person grow, it will be received much better. Try using “I” statements so that the observation is from your point of view. Here are a few examples:
“I have noticed that you are not as engaged with team lately.”
“It appears to me that your reports are not as accurate as they should be.”
Engaging in constructive dialogue and eliciting feedback can feel uncomfortable for both the employee and the supervisor, but it is critical to develop a psychologically safe and trusting environment in which we can communicate.
Follow these tips to maximize your performance discussion:
Constructive Criticism Only. Constructive criticism is key for improvement and growth. It is important for both the manager and employee to build a reciprocal, dependable, and respectful space. Remember to focus on behaviors, not the person. Balance the positives and the negatives. Present observations; don’t draw conclusions. Be specific. Talk face-to-face, if possible.
Remember SMART Goals. As you discuss the goals for the year ahead, remember to keep them Specific, Measurable, Achievable, Realistic, and Timely.
Proper Tone is Key. In critical conversations, be sure to demonstrate interest and respect, set your objectives in a basic format such as an agenda or conversation planner so expectations are clear, and ask open-ended questions to identify any obstacles or gather insights.
Commit to Action. Performance conversations shouldn’t just happen at PEP time. Commit to meet regularly, review goals and progress, and reinforce open dialogue and trust. Act immediately on any concerning issues.
EOD has TWO great Open Enrollment courses this month to jumpstart your communication skills. Check out our February offerings:
February 13th 1-3 pm Mastering the Art of Communication
Register here: https://unm.zoom.us/meeting/register/tJYlduGurj8uHtDD93DDgPczX0az8Hmo7WtU
February 27th 10-12pm Emotional Intelligence
Register here: https://unm.zoom.us/meeting/register/tJEkd-6urzwoH9PsSifKRDUmkUpkvpvPCPMT
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