"SMART" Goals

Examples of expectations or standards:

To increase the number of square feet cleaned from 4000 to 5000 in one 8-hour shift with no increase in quality errors
To reconcile the budget by the fifteenth of every month with no increase in reconciliation errors
To reduce overtime in the department from 150 hours per month to 50 hours per month by the end of this fiscal year with no increase in incident reports
To install a new computer system by planning work so that one operator is online at all times, by November 1